What is most interesting here is that formally an insurance company is right: a client transferred its rights to claim compensation (in this case, for the cost of repairs) to an agent which in turn promised that his/her car will be repaired quickly and at a high quality level. “Following signing of the assignment agreement, it is not the insurance company which is liable to the client, but the assignee, i.e. the company with which the right to claim compensation from the insurance company arose instead of the party injured in a traffic accident”, comments Vladimir Shalayev, lawyer, BMS Law Firm.