Formally, an insurance company is actually not to blame in the actions by an intermediary, since it no longer controls the process and is not even aware to which vehicle service station its former customer is being referred to by the intermediary.

“Following signing of the assignment agreement, it is not the insurance company which is liable to the client, but the assignee, i.e. the company with which the right to claim compensation from the insurance company arose instead of the party injured in a traffic accident”, comments Vladimir Shalayev, lawyer, BMS Law Firm. The new requirements as to the dates and quality of repairs if compensation is done in kind introduced through the amendments to the OSAGO law, do not apply to an assistant company and a vehicle service station.